JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A GUEST EXPERIENCE EXECUTIVE AT THE WESTIN LONDON CITY
What you'll be doing...
Reporting to the Guest Experience Manager, you can expect your working day to include the following.
- Assisting the Guest Experience Manager along with full support to the Front of House Manager and Front Desk Team.
- Welcoming/bidding farewell to VIP guests while complying with BSA standards.
- Updating and executing the VIP list daily and liaising with the relevant department.
- Ensuring Exceptional Customer Service.
- Encourage and actively seek guest feedback, including first contact support with guest issues.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Experience Executive, you will need the following qualities and skills:
- Flexible & adaptable to different working conditions & hours
- Forward and creative thinker who promotes new ideas
- Immaculate appearance
- Oral & written fluency in English. Additional language will be considered a plus
- Be motivated & a self-starter
- Have a positive and can-do attitude
- Knowledge of Opera PMS
- Commitment to our Westin branded values and beliefs
- Good effective training & interpersonal skills
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
- Meals on duty (worth £1000)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.